mpü – quality doesn’t happen by chance

The mpü quality standard – the steps to getting a high-quality product

To do justice to this statement, we developed a quality management system that takes into account the specific requirements of DIN EN ISO 9001 and DIN EN ISO 17100 in both technical translations and all other process steps.

A network of over a thousand selected linguists –

the best in the industry

All of our linguists are native speakers of the target language and accredited experts in their subject areas. They are selected and tested by mpü around the world and accredited by national and international associations of translators and interpreters.

---

Certification – ISO 17100 and more

From the standard to added value

mpü’s translation management approach prioritises translation quality and security and is based on the international ISO standards.

• Translation quality
  is ensured and certified at each step according to DIN EN ISO 17100
  
  
• Quality management
  is certified according to DIN EN ISO 9001:2015.

---

Health authorities require ISO 17100 quality

The FDA, EMA, ethics committee and notified bodies
require translation quality according to DIN EN ISO 17100 for  

• Registration procedures for medicinal products
  e.g. product information
  
  
• Clinical trials of medicinal products
  e.g. patient information and informed consent (PIC),
  insurance policies for patients,
  questionnaires (e.g. Quality of Life QoL, PROMs)
  
  
• New regulations in the MDR and IVDR for medical devices and IVDs
  e.g. package leaflets

We stand for these high-quality, medical, pharmaceutical and medical technology translations, and our certifications prove this.
You can view the certificates directly: Certificates

---

The DIN EN ISO 17100 process standard

DIN EN ISO 17100 is a standard which specifically regulates the process steps and quality standards for translation services with the aim of ensuring a consistently high-quality translation product. In addition to the technical translation step, this standard covers not only the revision and verification steps, but also lays out requirements and prerequisites for all those involved in a translation project. 

For us at mpü, that didn’t go far enough. With our mpü Quality Assurance Check, we check again to make sure that the translation meets our quality criteria.

But for documents which will be published, such as product information sheets, operating instructions, websites, etc., there can be far-reaching consequences if translations are unsatisfactory or incorrect, such as a tarnished image, liability losses or personal injury, and these translations should be carried out in accordance with the strictest quality assurance criteria.

---

mpü-Prozessschritte des Qualitätsmanagements 

Quality assurance checks as part of a multi-step system

Depending on the type of project and document, electronic quality tools are used to identify any errors in the translation. The mistakes are then checked by a project manager to determine whether they are valid. Any eventual doubts are clarified in collaboration with our customers and translators.

Tools mean that the modern translation and language process is manageable, transparent and more efficient – that is, faster, more cost effective and of higher quality.

It is essential to perform a comprehensive range of diverse checks and quality assurance steps because checking the translation quality occurs throughout the entire translation and correction process in a variety of ways. 

The reviewer checks the translation quality, and the final check by the technical translator during the finalisation can also identify additional errors. Our in-house QA then identifies the remaining discrepancies in the text.

Of course our quality assurance check also compares the translation against your

• Style guides,
• Linguistic and technical customer specifications,
• Customer feedback,
• References,
• Terminology entries and
• Translation memories.

While our multi-step quality assurance workflow is based on the ISO 17100 guidelines, mpü enhances this framework by adding in additional measures specific to each customer.

Experienced team of expert project managers and quality managers

Our highly-qualified and highly-motivated team of 

• Qualified translators, 
• Linguists and translation scientists,  
• Scientists, 
• Terminologists,
• IT experts and
• Management scientists

is ready and waiting for your projects.

The PMs are responsible for meeting all quality criteria and finding the best solutions, from project analysis and preparation to final delivery, while always expertly coordinating customer requirements, technologies and those working on the project.

Customers can be confident they will get personalised and professional customer care because they will be assigned a dedicated project manager.

---

Goal-oriented customer communication

Partnership – commitment – reliability

We place a lot of value on active customer contact and open and targeted communication between customers, partners and employees is how we achieve our reliable quality.

Our common goal is responsibility to our customers and the best result for their projects.

Vendor management

Qualifications of the native-speaker technical translators and subject experts

Our quality assurance starts before the project begins with the careful selection and qualification of our linguists and subject experts by our resource management team.

We carefully select and test our worldwide network of several thousand native-speaker, qualified and technically trained

linguists:
technical translators and revisors, copywriters, medical/creative writers, copy editors, post-editors, terminologists
+  
subject matter experts:
doctors, pharmacists, chemists, biochemists, medical engineers,
marketing specialists, IT specialists, lawyers.

Customer team – regular translators – partners

Customers are assigned dedicated teams of specialist native-speaker translators and revisors from our expert pool, which ensures consistent and systematic adherence to all client specifications and forms the basis for efficient collaboration and a positive partnership.

Ongoing improvement to text quality using terminology management

Companywide and cross-departmental adherence to specialist terminology and corporate language

Consistent corporate language ensures a uniform appearance and high recognition value for your company.

Terminology is an important knowledge carrier in a company and defined, standardised corporate and technical language leads to improved communication, both within the company and externally.

Language consistency processes

The translation database (translation memory) and the terminology database provide the basis for our language consistency processes,  which are carried out, managed and monitored by our project managers.